Fair, Transparent & Time-Bound Resolution
The Student Grievance Redressal System of Malankara Catholic College (MCC) is established to create a transparent, responsive, and accountable mechanism for addressing and resolving issues raised by students. It serves as an official platform for students to submit concerns, complaints, or suggestions related to academic, administrative, or infrastructural matters in a fair and time-bound manner. Our goal is to ensure that every student's voice is heard and that genuine concerns are addressed effectively while maintaining confidentiality and impartiality.
MCC Grievance Redressal Committee functions under the directives of the UGC and college statutory bodies. The committee comprises faculty conveners, student representatives, and administrative officers. It handles complaints ranging from academic evaluation, fee reimbursement, discrimination, ragging, infrastructure issues, to any other student welfare matter. Dr. T. Subash, Principal, serves as the Grievance Redressal Officer. The system ensures resolution within a maximum of 15 working days.
Objectives of the Redressal System
- Provide an accessible & impartial complaint platform
- Ensure timely resolution of academic & administrative grievances
- Maintain confidentiality and protect complainant rights
- Foster a healthy, inclusive, and stress-free campus environment
- Promote accountability among faculty and administration
- Uphold students' rights as per institutional & statutory norms
📌 Expected Outcomes – Strengthening Trust
- ✔ Fair and just resolution of student complaints
- ✔ Enhanced satisfaction & reduced student attrition
- ✔ Improved academic environment & administrative efficiency
- ✔ Increased transparency & institutional credibility
- ✔ Empowerment of students to voice concerns without fear
- ✔ Strengthened harmony between students & staff
MCC reaffirms its commitment to uphold students' rights and to foster a supportive, respectful, and inclusive academic environment. The Grievance Redressal System operates in strict adherence to UGC (Redressal of Grievances of Students) Regulations, 2023. Every complaint is treated with utmost seriousness, and no student shall be victimized for using the system. Together, we build a responsive campus where justice prevails.