Qualification

M.Com., B.Ed., M.Phil.,Ph.D.

1. Published a Paper on “A STUDY ON POLICY HOLDERS’ PERCEPTION TOWARDS CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES OF GENERAL INSURANCE SECTOR”, International Online Multidisciplinary Journal, Vol. 8, Issue 7, April 2019, pp 68-72, ISSN 2249-894X.

2. Published a paper on “CRM PRACTICES IMPACT ON CUSTOMER LOYALTY TOWARDS GENERAL INSURANCE SECTOR IN KANYAKUMARI DISTRICT”, The International Journal of Analytical and Experimental Modal Analysis, Vol. XI, Issue XI, N0vember/2019 ISSN No. 0886-9367.

1. Presented and Published a Paper entitled “Role of Customer Relationship Management Practices in General Insurance” for the “International Conference on Commerce and Management in Digital Era” held on 19th January 2019 and received certificates from Cape Research Forum in Association with Vivekananda College, Agastheeswaram.

2. Participated in Two Days Regional Level Workshop on “Data Analysis Using SPSS & AMOS” held on 11th and 12th February 2019 and received certificates from Nesamony Memorial Christian College, Marthandam

3. Participated in Seven Days National Workshop on “Research Methodology & SPSS in Social Science” held on 12th – 18th November 2018 and received certificates from Manonmaniam Sundaranar University, Tirunelveli.

4. Participated in Two Days National Workshop on “Enhancing Writing Skills for Research NWEWSR- 2018” held on 7th to 8th September 2018 and received certificates from Manonmaniam Sundaranar University, Tirunelveli.

5. Participated in One Day National Level Workshop on “Restriction of Plagiarism: A Quality Measure in Social Science Research” held on 25th August 2018 and received certificates from St. Xavier’s College of Education, Palayamkottai.

6. Participated in One Day National Level Seminar on “Digital Banking” held on 12th March 2018 and received certificates from Sree Devi Kumari Women’s college Kuzhithurai.